Privacy Policy

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Ignited Minds Edutech Pvt. Ltd. (“IME”, “we”, “us”) respects your privacy and is committed to protecting your personal data. This policy explains what information we collect, how we use it, and the choices you have. It applies to the payment portal and our related platforms.

1. Information we collect

• Identity & contact data — name, email address, phone number, institution/affiliation, and billing details you provide when registering or making a payment.
• Transaction data — the Service purchased, amount, invoice/reference numbers, and payment status.
• Payment data — card, UPI, or bank information is collected and processed directly by our payment partner, Razorpay. We receive only a transaction reference and status; we do not store your full card number, CVV, or bank credentials.
• Technical data — IP address, browser type, device information, and usage data collected through cookies and similar technologies.

2. How we use your information

• To process payments and deliver the Services you purchase.
• To issue invoices, receipts, and confirmations, and to provide customer support.
• To process refunds and handle disputes in line with our Cancellation & Refund Policy.
• To detect, prevent, and address fraud, security, or technical issues.
• To comply with legal, tax, and accounting obligations.
• To send service-related communications and, where you consent, updates about our platforms.

3. Payment processing & Razorpay

All online payments are handled through Razorpay Software Private Limited, a PCI-DSS-compliant payment gateway. When you pay, your payment information is transmitted directly to Razorpay over an encrypted connection and is subject to Razorpay's own privacy policy. We recommend reviewing it at razorpay.com/privacy.

4. Cookies

We use essential cookies to operate the Portal (for example, to maintain your session and secure the checkout) and, where permitted, analytics cookies to understand usage. You can control cookies through your browser settings; disabling essential cookies may affect Portal functionality.

5. Sharing your information

We do not sell your personal data. We share it only with:

• Payment processors (Razorpay) to complete transactions.
• Service providers who support our operations (e.g. hosting, email, analytics) under confidentiality obligations.
• Regulators, auditors, or law-enforcement authorities where required by law.

6. Data security

We apply appropriate technical and organisational measures — including encryption in transit (SSL/TLS), access controls, and secure infrastructure — to protect your information against unauthorised access, alteration, or disclosure.

7. Data retention

We retain personal and transaction data for as long as necessary to provide the Services and to meet legal, tax, and accounting requirements, after which it is securely deleted or anonymised.

8. Your rights

Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you may request access to, correction of, or deletion of your personal data, and may withdraw consent for non-essential processing. To exercise these rights, contact us using the details below.

9. Children's privacy

Our Services are intended for users aged 18 and above or for use under institutional/guardian supervision. We do not knowingly collect personal data from children without appropriate consent.

10. Changes to this policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page with a revised "Last updated" date.