Cancellation & Refund Policy

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This policy explains when and how you may cancel a purchase and request a refund for Services bought from Ignited Minds Edutech Pvt. Ltd. through this portal. We aim to be fair and transparent, and to process eligible refunds promptly.

1. General principles

Because many of our Services are academic in nature and involve editorial, review, or delivery work that begins soon after payment, refund eligibility depends on the type of Service and how far it has progressed. Please read the section relevant to your purchase.

2. Cancellation window

You may request cancellation of an order within 24 hours of payment, provided that work on the Service (such as peer review, editing, mentorship allocation, event processing, or dispatch of a physical item) has not yet commenced. Once the relevant work has begun, cancellation may not be possible or may attract a deduction, as set out below.

3. Refund eligibility by service type

• Journal / article publication & peer review: Fees are refundable (minus any processing charges already incurred) only until the manuscript enters review. Once review, editing, or production has started, fees are non-refundable, as the work has been performed.
• Book publishing & ISBN: Refundable until ISBN allocation, formatting, or printing begins. Costs already incurred (e.g. ISBN, design, printing) are non-refundable.
• Research / thesis mentorship: Refundable on a pro-rata basis for unused sessions if you cancel before the program is completed. Sessions already delivered are non-refundable.
• Conferences & events: Cancellations made more than 14 days before the event are eligible for a refund less an administrative fee; cancellations within 14 days are generally non-refundable, though registration may be transferable where permitted.
• Magazine subscriptions: Refundable only before the first issue is dispatched or the first digital issue is made accessible.
• AI / accreditation tools & digital access: Non-refundable once account access or a licence key has been activated.

4. Duplicate, failed & erroneous payments

If you are charged more than once for the same order, or a payment is deducted but the transaction fails or the Service is not delivered, you will receive a full refund of the excess/failed amount. Please contact us with your transaction reference and we will reconcile it with the payment gateway.

5. Non-refundable charges

Payment-gateway or bank charges, taxes already remitted, and third-party costs already incurred on your behalf are non-refundable except where required by law.

6. How to request a refund

Email info@imedutech.com from your registered email address with:

• Your transaction ID / payment reference;
• The Service purchased and the reason for the request;
• The date of payment.

We will acknowledge your request within 2–3 business days and confirm whether it is eligible under this policy.

7. Refund method & timeline

Approved refunds are issued to the original payment method through Razorpay. Once approved, refunds are typically processed within 5–7 business days; the time for the amount to reflect in your account depends on your bank or card issuer and may take an additional few working days.

8. Contact

For any question about a cancellation or refund, reach us using the details below. We're committed to resolving refund requests fairly and quickly.