Shipping & Delivery Policy

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This policy describes how Ignited Minds Edutech Pvt. Ltd. delivers the Services you purchase. Most of our Services are delivered digitally; some, such as printed books and magazine copies, are shipped physically.

1. Digital delivery

The majority of our Services — including journal/article publication, digital certificates, mentorship sessions, event access, digital magazine issues, and access to AI/accreditation tools — are delivered electronically. Access details, confirmations, or downloadable materials are sent to your registered email address or made available in your account:

• Payment confirmations & receipts: immediately, or within a few hours of successful payment.
• Account / tool access: typically within 24–48 hours of payment confirmation.
• Publication & review deliverables: delivered according to the editorial timeline communicated for that Service, as these depend on review and production.

2. Physical shipping

Where you order a physical item — such as a printed ISBN book, edited volume, conference proceedings, or a print copy of the Ignited Minds Today magazine — we ship it to the address you provide via reputable courier or postal services.

• Dispatch time: physical items are generally dispatched within 3–7 business days of the item being ready (for print-on-demand or newly published titles, after production is complete).
• Domestic delivery (within India): typically 5–10 business days from dispatch.
• International delivery: typically 10–21 business days from dispatch, subject to customs clearance in the destination country.

3. Shipping charges

Applicable shipping charges (if any) are shown at the time of purchase before you pay. International orders may attract customs duties or import taxes levied by the destination country, which are the responsibility of the recipient.

4. Tracking

Where a courier provides tracking, we will share the tracking reference by email after dispatch so you can follow your shipment.

5. Delays, damage & non-delivery

Delivery timelines are estimates and may be affected by factors outside our control, such as courier delays, remote locations, weather, or customs. If your item does not arrive within the expected window, or arrives damaged, please contact us within 7 days of the expected delivery date with your order/transaction reference so we can investigate and, where appropriate, arrange a replacement or resolution.

6. Incorrect address

Please ensure your shipping address is complete and accurate. We are not responsible for non-delivery caused by an incorrect or incomplete address; re-shipment in such cases may attract additional charges.

7. Contact

For any delivery or shipping query, reach us using the details below with your order or transaction reference.